The transferring of business functions or processes to other companies has traditionally been known as

Question 1The transferring of business functions or processes to other companies has traditionally been known as

Question 2When separating the people from the problem, negotiators don’t react to the emotional outburst, but try to find the issues that triggered it.

Question 3Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations.

Question 4Which of the following is NOT a reason to have a BATNA?

Question 5Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation?

Question 6A partnering charter states the common goals for the project as well as the procedures that will be used to achieve these goals.

Question 7Outsourcing project work requires

Question 8Experience indicates that co-location of project teams is not worth the extra costs.

Question 9Increased conflict and loss of coordination are typical disadvantages of outsourcing project work.

Question 10Advantages of outsourcing project work may likely include all of the following EXCEPT

Question 11The result of team building among the project’s participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

Question 12When considering principled negotiation, revealing why you are trying to achieve something instead of demanding what you want or need is an example of

Question 13Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

Question 14A prime consideration in choosing outsourcing vendors is to assess the fit with their project management system.

Question 15Successful firms are very careful in selecting the work to be outsourced. If expectations and requirements are fuzzy or open to debate, working together can become very difficult. The following are ways to clarify requirements and procedures EXCEPT

Question 16Which of the following is suggested as the best target for a customer satisfaction ratio?

Question 17Which of the following is part of the traditional approach to managing contracted relationships?

Question 18Outsourced projects are less about reduced costs and more focused on bringing the best talent available to get the job done.

Question 19Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.

Question 20In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to

Question 21Project managers have the capability to manage customer expectations and perceptions.

Question 22A key element to any conflict management process is

Question 23A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

Question 24When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of

Question 25What is the fundamental difference between a fixed-price and a cost-plus contract?

Question 26When interacting with the customer, it is important that the project manager

Question 27Outsourcing project work to a supplier with questionable labor practices can cause a situation called

Question 28Which of the following is true in regard to negotiation when managing projects?

Question 29In some countries, laws are considered to be guidelines that are not necessarily followed.

Question 30The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

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