Departments within a stage 2 organization may exhibit a stage 3 orientation, thereby upgrading the organization to a stage 3 categorization.

Question 1Departments within a stage 2 organization may exhibit a stage 3 orientation, thereby upgrading the organization to a stage 3 categorization.

Question 2Some benefits of the balanced scorecard include:

Question 3Which of the following is not a problem commonly found when monitoring?

Question 4Which of the following statements is false?

Question 5When calculating ranges for particular variables, it is mathematically possible to obtain negative variables.

Question 6Which one of the following perceptual measures corresponds to a company that is in the internally supportive stage of operational effectiveness?

Question 7As control involves both mechanistic and human elements, it is one of the manager’s most difficult tasks. Which of the following is the best answer about desirable characteristics of control systems?

Question 8Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:

Question 9Which of the following characteristics makes it easier to measure the quality of a service, relative to that of a product or facilitating good?

Question 10Benchmarking is a process that helps compare a company against its competitors on a variety of relevant indicators.

Question 11Business process design (BPD) is also adequately named the following except:

Question 12Design of experiments (DOE) includes Taguchi methods.

Question 13DMAIC stands for:

Question 14Six Sigma a particularly timely topics in business today because of the following, except:

Question 15Quality function deployment (QFD) starts by using “voice of the customer” (VOC) data in which of the following matrices?

Question 16Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Question 17Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Question 18Lean Sigma is a combination of Six Sigma and lean tools appropriate when both too much variation and waste exist in a process.

Question 19Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Question 20A green belt has a broad knowledge of the six sigma toolkit, but not nearly as much in the tools as yellow belts, black belts and master black belts.

Question 21An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Question 22The goal of the analyze phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

Question 23Process capability analysis does not depend on:

Question 24Six Sigma (DMAIC) is best applied when:

Question 25Which term compares an organization’s processes with the best practices to be found in its industry or others?

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