Which of the following uses techniques from Toyota Production System and JIT to eliminate waste and non-value-added activities?

Question 1Which of the following uses techniques from Toyota Production System and JIT to eliminate waste and non-value-added activities?

Question 2What are the two trends in the range of accommodation to customers’ needs?

Question 3A purposeful collection of people, objects, and procedures for operating within an environment is known as a(n):

Question 4Which of the following is NOT considered a characteristic of a service?

Question 5Learning how to plan and control project activities to meet specifications for performance, schedule, and cost are among the subjects of:

Question 6Bartmess and Cerny (1996) identify three elements of a core capability that hinders imitation; which of the following is NOT one of these elements?

Question 7Inputs in a bank’s production system may include:

Question 8Customization occurs when

Question 9Which of the following is NOT a mass customization strategy?

Question 10A type of output that commonly results from a production system is:

BUSI650 Operations Management

Quiz 2

Question 1Departments within a stage 2 organization may exhibit a stage 3 orientation, thereby upgrading the organization to a stage 3 categorization.

Question 2Some benefits of the balanced scorecard include:

Question 3Which of the following is not a problem commonly found when monitoring?

Question 4Which of the following statements is false?

Question 5When calculating ranges for particular variables, it is mathematically possible to obtain negative variables.

Question 6Which one of the following perceptual measures corresponds to a company that is in the internally supportive stage of operational effectiveness?

Question 7As control involves both mechanistic and human elements, it is one of the manager’s most difficult tasks. Which of the following is the best answer about desirable characteristics of control systems?

Question 8Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:

Question 9Which of the following characteristics makes it easier to measure the quality of a service, relative to that of a product or facilitating good?

Question 10Benchmarking is a process that helps compare a company against its competitors on a variety of relevant indicators.

BUSI650 Operations Management

Quiz 3

Question 1All of the following are important outputs of project scheduling, except:

Question 2Which of the following project categories might lead to the other project categories?

Question 3Duration of critical path – path duration = __________?

Question 4According to Goldratt, to complete a project on time, the highest priority should be given to the:

Question 5Which of the following statement(s) concerning probabilities of completion is/are incorrect?

Question 6The project life cycle typically has a stretched-s or an exponential form.

Question 7The amount of flexibility the project manager has in terms of starting and completing an activity is referred to as its:

Question 8The amount of flexibility the project manager has in terms of starting and completing an activity is referred to as its slack.

Question 9Among the reasons for the growth in project operations we find:

Question 10Project charters should contain some level of information regarding which of the following elements:

BUSI650 Operations Management

Quiz 4

Question 1Yield management, also known as revenue management is the amount of output of acceptable quality emerging from a production system compared with the amount that entered it.

Question 2_________ means deciding which jobs to assign to which work centers.

Question 3Obtaining lower unit costs through the use of larger facilities is called economies of scope.

Question 4Uncertain waiting is longer than known, finite waiting.

Question 5Rough-cut capacity planning projects job orders and demands for materials into requirements for equipment, work force, and facility to find total capacity of each over the planning horizon.

Question 6Which of the following are measures of capacity in terms of outputs and inputs produced for the corresponding production system?

Question 7When a resource is scheduled as if it had unlimited capacity to handle any and all jobs, its schedule is called

Question 8In planning the long-term capacity of an operation, one should take into account:

Question 9The learning curve is the ability programmed in robots to increase their productive capacity through learning.

Question 10In the allocation of capacity, overbooking is an attempt to reduce costs through better schedule management.

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