Use strategies to effectively communicate in a professional environment.

The purpose of this discussion is to help you use strategies to effectively communicate in a professional environment.

Follow the three-step plan

1. Read: Discussion Background and answer all three prompts listed below.

Callie works in a large office that employs nearly 20 staff members. The office has a breakroom where the staff can rest and relax during breaks and lunches. Recently someone has been leaving spills and trash behind. The manager asks Callie to compose a message to the staff. Callie decides it’s most effective to post this note on the refrigerator:

To All Office Staff:

If you are the person who has been leaving the messes in the break room, PLEASE STOP! This is a place where we can all rest for a few mins. It is not restful if the place is filthy! We have cleaning supplies so Use them! Please remember this is not your HOUSE and we are not your mom. Thanks a lot!

 answer all three prompts listed below. ( with original words)

For your initial post, answer all the prompts in Step 2. (Due Wednesday). Use complete sentences to answer each prompt. Refer to the discussion rubric grading criteria expectations. 

Discuss how Callie’s tone and word choice affected her communication strategy.

If you were the receiver of this message (the audience), how would you feel after reading this message?

Pretend you are Callie’s manager. What feedback would you offer Callie regarding her tone and word choices?

2. Why is it important to know your audience when writing a business message? 

3. Why do you think readers and listeners are more likely to respond positively when they believe messages address their concerns? 

4. Why is it important to use positive language in business messages? 

5. Why do you think that using a conversational tone with plain language when writing business messages is a good idea? 

6. How does the 3-x-3 writing process help people avoid wasting time when creating messages? 

7. put together a companywide email informing employees that they will be required to have a new picture taken for their identification card. Use your textbook and interactive to guide your tone and professional presentation. 

8.  put together a detailed response using your own words to answer the question

Why is effective written communication important in the healthcare workplace? 

9. An effective communication strategy when delivering a negative message to employees is to _____________________________.

begin with the main idea

put the bad news first

explain all background information first

get to the main idea quickly by frontloading

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