The term “to-be” process means which of the following?
Question 1The term “to-be” process means which of the following?
The process as it is supposed to be performed
The process as it is currently performed
The process as it would be performed if everyone did their task correctly
The process after it has been optimized or improved
Question 2 True or false: After a system has been implemented, there is no value in reviewing business processes to ensure they are optimized.
True
False
Question 3 True or false: It is acceptable to acquire a system that implements the current process, since systems can be easily modified to change the way the process is performed.
True
False
Question 4 Which of the following is not a direct result of improving a process?
Extra steps are combined or eliminated
Quality of the information collected and used is improved
Resources (including time and people) are more efficiently used
Employees receive wage increases
Question 5 True or false: Although they are useful for many tasks, IT systems generally do not improve the workflow in an organization.
True
False
Question 6 In documenting a process as it exists currently, which of the following would result in the most complete analysis of the process?
Ask the supervisor how the process is performed
Review current process documentation
Bring together the participants in the process and map it out
Ask the person who most often performs the process
Question 7 Identify which of the following are true statements. (select all that apply)
Automated workflow systems can significantly improve communication within a organization.
Automated workflow systems can notify a person when a task is ready for their action.
Automated workflow systems automatically notify the supervisor if an employee is absent.
Automated workflow systems are primarily used to assess employee performance.
Question 8 True or false: Automated systems can do little to improve relationships within an organization; that is up to the people who work there.
True
False
Question 9 Automating workflow can improve which of the following? (select all that apply)
Defining who is responsible for what
Defining how information flows from one step to the next
Defining the sequence of tasks to be performed
Reporting on how well each person performed his/her step in the process
Question 10 True or false: The primary reason for implementing an automated workflow system is to improve communication with the customer.
True
False
Question 11 Which of the following are ways that IT systems can support or improve processes? (select all that apply)
IT systems can improve relationships both internally and externally.
IT systems can be used to automate the workflow.
IT systems guarantee that the process will be performed more efficiently.
IT systems can improve both internal and external communication.
Question 12 True or false: All automated systems improve communication within an organization.
True
False
Question 13 Which of the following are ways that a process could be improved? (select all that apply)
Change the order in which steps in the process are performed
Ensure the quality of the information
Eliminate duplication of effort
Improve the flow from one step to the next
Question 14 True or false: Organizations should optimize their processes before designing an IT solution.
True
False
Question 15 The term “as-is” process means which of the following?
The process as it currently exists
The process as it is supposed to be performed
The process as it would be performed if it were optimized
The process as it was previously performed
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