In one of his videos Author Peter Block shares that Flawless consulting means

QUESTION 1 In one of his videos Author Peter Block shares that Flawless consulting means

 

                A.            directing your clients

 

                B.            the ability to consult without error (perfectly) and still not get the job

 

                C.            the ability to consult with minimal errors

 

                D.            the ability to know when to coach instead of consult with a client

 

QUESTION 2 An outside consultant is a person with little influence over an individual, a group, or an organization due to not being an employee.

 

 True

 

 False

 

QUESTION 3 When consultants talk about their disasters, their conclusion is usually that the project was faulty in the analysis stage.

 

 True

 

 False

 

QUESTION 4 Peter Block believes that trusting our client is the path that ultimately serves us best and increases our chances that our expertise will be used again and again.

 

 True

 

 False

 

QUESTION 5 Your neighbor is facing a decision about hiring a new employee and asks for your advice. You offer it. By doing so you are acting as a consultant.

 

 True

 

 False

 

QUESTION 6 Support people function in any organization by planning, recommending, assisting, or advising in matters such as these:

 

                A.            Safety

 

                B.            Organizational effectiveness

 

                C.            Financial analysis

 

                D.            Human resources or personnel

 

                E.            All of the above.

 

QUESTION 7 As a consultant your end product in any consulting activity is to

 

                A.            ensure dependency of lower-level people

 

                B.            call upon your expertise to set goals for the organization

 

                C.            help people in the line organization learn something new

 

                D.            stabilize the line organization

 

QUESTION 8 Which of the consulting stages below is NOT discussed by Peter Block in Flawless Consulting?

 

                A.            Engagement and implementation

 

                B.            Extension, recycle, or termination

 

                C.            Discovery and dialogue

 

                D.            Analysis and the decision to act

 

                E.            None of the above

 

QUESTION 9 During preliminary consulting events, the interpersonal skill of confrontation applies to all situations.

 

 True

 

 False

 

QUESTION 10 A basic value of Block’s Flawless Consulting book is that there is in each one of us the possibility of

 

                A.            Contribution

 

                B.            Perfection

 

                C.            Fault

 

                D.            Error

 

QUESTION 11 In acting as a consultant, you always operate at two levels. They are

 

                A.            Entry and contracting

 

                B.            Engagement and implementation

 

                C.            Content and relationship to the client

 

                D.            Listening and group process

 

                E.            Discovery and dialogue

 

QUESTION 12 The recipients of our advice are called clients. They may be a single individual, a workgroup, a department, or a whole organization.

 

 True

 

 False

 

QUESTION 13 There should be slightly more attention given to the content of the problem than the feelings you are having about the interaction that is taking place as you are working with a client.

 

 True

 

 False

 

QUESTION 14 As a consultant, it is important to pay attention to your feelings because

 

                A.            they can lead to the client becoming defensive or very controlling

 

                B.            they can mislead you during important engagement sessions with the client

 

                C.            they can help you understand how the client’s organization functions

 

                D.            they are a reflection of how well the client is owning their own feelings

 

QUESTION 15 Your own assumptions about organizations determine in subtle ways your own consulting style and the skills you should be working on.

 

 True

 

 False

 

QUESTION 16 When it comes to problems in most organizations, primary attention is given to the way people are interacting around the problem rather than the technical/business problem itself.

 

 True

 

 False

 

QUESTION 17 The key to consultant leverage and impact is the client’s

 

                A.            Beliefs

 

                B.            Attitudes

 

                C.            Feelings

 

                D.            Committment

 

QUESTION 18 You are working with the client and discover the client believes you are “dragging your feet.” Foot-dragging is a problem associated with which of the following consultant roles?

 

                A.            Collaborative

 

                B.            Pair-of-Hands

 

                C.            Expert

 

D.            All of the above

 

QUESTION 19 Which of the following is an example of an area of collaboration with a client?

 

                A.            Interpreting the results of discovery

 

                B.            Generating the right kind of data

 

                C.            Expressing the wants of the client

 

                D.            None of the above

 

                E.            All of the above

 

QUESTION 20 Regarding the stages of the client’s involvement, the disadvantage of having the line people do some of the data collection is that whatever information is shared up the line, the right people are not hearing it

 

 True

 

 False

 

QUESTION 21 With Doc X MD and Audra RN we learned If folks don’t let us clean up our mess when our word strays? Then those folks should consider evaluating questions that the validity of their own incomplete wholeness may raise.

 

 True

 

 False

 

QUESTION 22 In Professor Jensen’s assigned paper we learned for most people and organizations, integrity exists as a virtue rather than as a necessary condition for performance. When held as a virtue rather than as a factor of production, integrity is easily sacrificed when it appears that a person or organization must do so to succeed.

 

 True

 

 False

 

QUESTION 23 We learned with Doc X MD and Audra RN Funny Feelings that a destructive side of status-quo bias presumes that other possible choices are distinctly inferior… to the one we closely hold as clearly superior.

 

 True

 

 False

 

QUESTION 24 Professor Jensen taught us that when giving their word, most people do not consider fully what it will take to keep that word. That is, people do not do a cost/benefit analysis on giving their word. In effect, when giving their word, most people are merely sincere (well-meaning) or placating someone, and don’t even think about what it will take to keep their word. Simply put, this failure to do a cost/benefit analysis on giving one’s word is irresponsible. Irresponsible giving of one’s word is a major source of the mess left in the lives of people and organizations.

 

 True

 

 False

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