What is the HCAHPS Survey
Before responding in this discussion forum. Please read “What is the HCAHPS Survey? ” document posted in the course. Thank you!
HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey required by CMS (the Centers for Medicare and Medicaid Services) for all hospitals in the United States. The survey and its results are extremely important, as it serves as the voice of the patient and gives a view into the patient’s perception of the care that is provided. The survey results are publicly reported on the internet for all to see; therefore, results directly impact a healthcare organization’s reputation. Additionally, the government provides reimbursement based on results – so, excellent survey performance keeps the hospital financially strong. The HCAHPS survey asks discharged hospital patients to evaluate their experience by answering 27 HCAHPS survey questions. The questions are highly specific. The patients are asked to rank the answer as: Never, Sometimes, Usually, Always, Not Applicable.
What 2 additional questions to the HCAHPS survey, in any of the categories, would you as a healthcare leader want to know to improve your patient’s experience. Please respond to 2 of your classmate’s posts for full credit. Thank you!
WHAT ARE THE 2/ HCAMPS QUESTIONS ? Your Care from Nurses 1. During this hospital stay, how often did nurses treat you with courtesy and respect? 2. During this hospital stay, how often did nurses listen carefully to you? 3. During this hospital stay, how often did nurses explain things in a way you could understand? 4. During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it? Your Care from Doctors 1. During this hospital stay, how often did doctors treat you with courtesy and respect? 2. During this hospital stay, how often did doctors listen carefully to you? 3. During this hospital stay, how often did doctors explain things in a way you could understand? The Hospital Environment 1. During this hospital stay, how often were your room and bathroom kept clean? 2. During this hospital stay, how often was the area around your room quiet at night? Your Experiences in This Hospital 1. During this hospital stay, did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan? 2. How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
3. During this hospital stay, did you need medicine for pain? 4. During this hospital stay, how often was your pain well controlled? 5. During this hospital stay, how ofien did the hospital staff do everything they could to help you with your pain? 6. During this hospital stay, were you given any medicine that you had not taken before? 7. Before giving you any new medicine, how ofien did hospital staff tell you what the medicine was for? 8. Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? When You Left the Hospital 1. After you left the hospital, did you go directly to your own home, to someone else’s home, or to another health facility? 2. During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? 3. During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital? Overall Rating of the Hospital 1. Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay? 2. Would you recommend this hospital to your friends and family? About You 1. In general, how would you rate your overall health? 2. What is the highest grade or level of school that you have completed? 3. Are you of Spanish, Hispanic or Latino origin or descent? 4. What is your race? Please choose one or more. 5. What language do you mainly speak at home?
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