Our riders want us to drive carefully
Our riders want us to drive carefully – and be mindful of?
– New rider requests
– The speed limit
– The volume of the radio
– The star rating of the rider
What’s the appropriate way to refuse a rider with a service animal?
– Unfortunately, my company policy does not allow pets.
– Unfortunately, my company policy does not allow dogs.
– There isn’t an appropriate way to refuse; you need to take every animal.
– There isn’t an appropriate way to refuse; if a rider has a service animal, you must accept
What do we recommend saying to the rider if the rider is in a hurry?
– I still need to obey the law. We’ll get there when we get there.
– I’ll get you there as fast as I can.
– I’ll get you there as quickly and safely as possible.
– I’II go as fast as I can but you’ll pay for any speeding tickets.
Why do you need to think about the rider’s perspective?
– Because it is important to know why the rider is looking out the window.
– Because I want to know the rider’s opinion on art.
– I don’t need to think about it. Only getting my rider where they are going matters.
– Because Uber is about the riders and how they rate
US.
If there are no legal parking spaces at the pick up location, what should you do?
– Cancel the trip.
– Double park with your hazard lights on so other
drivers know that you stopped.
– Negotiate with your rider to find the best solution, like a nearby driveway or around the corner.
– Tell your rider, ” am going to keep circling the block, Just wave at me when you see me.”
Why should you take hailed fares?
– You should not take hailed fares; Uber partners can only take riders who have ordered us through the app
– You should take hailed fares because some riders do not have access to a cell phone.
– You should not take hailed fares; Uber partners can’t give change if a rider pays in cash.
– You should take hailed fares because they tip better.
Why do you need to report any trip issues after the trip is over?
– So that Uber has your side of the story and can take action if necessary.
– So that other drivers know to look out for this rider.
– So that Uber knows that you are paying attention to each rider and care about them.
– So that your rider knows they cannot get away with being annoying during a tri
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