HSA3341-Conflict Management in Healthcare Week 4 Final

HSA3341-Conflict Management in Healthcare Week 4 Final

HSA3341-Conflict Management in Healthcare Week 4 Final

Question 1

In the identify step of the experiential learning model, you are asking why your experince happened as it did.

True

False

Question 2

An effective consensus decision-making process requires that all team members agree before a decision may be implemented.

True

False

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Question 3

When reflecting on an experience you had in managing conflict and deciding what traits or behaviors to focus on for improvement, you will become overwhelmed if you chose more than two or three.

True

False

Question 4

One aspect of critical reasoning is being calm under pressure.

True

False

Question 5

Because it ensures greater anonymity, a group rotation brainstorming process encourages greater openness and candor than other processes.

True

False

Question 6

If a person who is becoming aggressive fails to leave your office upon your request to do so, the safest thing to do is to leave first.

True

False

Question 7

If you are able to make a persuasive argument that the other party should accept your position, you are showing persistence.

True

False

Question 8

In a round robin, individuals write down their ideas that may solve a problem before sharing them openly with group members.

True

False

Question 9

An annual performance appraisal is most effective when accompanied by an annual or semi-annual cycle of activities, such as on-going coaching and feedback and continual review of goals and objectives.

True

False

Question 10

For allegations of gross misconduct, as opposed to basic rules violations, it is generally best to defer the investigation of the matter to human resources or other appropriate department rather than investigate it yourself as the manager.

True

False

Question 11

Escorting a terminated employee off the premises is the universally accepted practice.

True

False

Question 12

When the outcome of an investigation of misconduct is inconclusive, it is still appropriate to remind the parties involved of company policy and the consequences for violation.

True

False

Question 13

An employee who engages in a physical altercation with a co-worker exhibits a stage two level of behavior for workplace violence.

True

False

Question 14

Nick recently broke up with his girlfriend. He was in a serious car accident in which he broke his leg. His car was totaled and he did not have insurance. When he finally returned to work, he had to take a bus because he couldn’t afford to buy a car. At work, he keeps to himself and doesn’t interact much with others. These are classic signs for the potential for workplace violence requiring immediate invervention before matters escalate to a violent situation.

True

False

Question 15

During a probationary period, an employee does not typically enjoy the full range of rights as enjoyed by other employees, such as use of the company’s grievance process. Therefore, it is easier to terminate an employee during this period.

True

False

Question 16

Anonymous idea generation is the best brainstorming process when team members fear being identified with an idea when someone in authority is present in the room.

True

False

Question 17

A manager who does not reflect on past experience will likely repeat the same mistakes over and over again.

True

False

Question 18

When preparing to discipline someone, it may be necessary to delay the meeting for an hour or two or until the next day (if feasible) if you need time to control your emotions and return to an objective frame of mind.

True

False

Question 19

Showing empathy when delivering the assertive confrontation message can be helpful to the individual you are confronting because it shows that you support the individual despite the behavior you wish him or her to change.

True

False

Question 20

Consultative decision making is demonstrated by a healthcare Administrator asking for feedback on a proposed project.

True

False