Suppose you are creating a new Business Intelligence program for your facility. The budget is adequate, and you do not have to incorporate any existing programs into the mix.
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 1 Discussion
DQ1 Suppose you are creating a new Business Intelligence program for your facility. The budget is adequate, and you do not have to incorporate any existing programs into the mix. What steps would you take, what stakeholders would you include (or exclude) and how would you proceed? Don’t worry about picking commercially available programs that already exist – assume you can find the various programs needed – what are the essential functions of such programs?
In formulating your response, consider the following – The 2004 movie “Miracle”, starring Kurt Russell, is about the 1980 US Olympic hockey team. The movie explains how Herb Brooks, the coach, used unorthodox methods to select the individuals to be a part of the team that eventually took the gold medal from the Russian team that year. In determining stakeholders, you would include / exclude, think about the qualities would look for in your team members, and what potentially unorthodox methods would use to ferret out the individuals that would make the best members of your team? Think about who is the most important person that you want and why? Is there someone you would put on the team that might make others scratch their head in wonder, and why?
DQ2 What one project would you initiate and roll out to frontline staff that would serve to show that accurate data reporting is important, worthwhile, and that a BI program is an advantage to them in terms of their practice? In other words, how are you going to convince frontline caregivers who are already overworked and overwhelmed that “counting stuff” is a worthwhile activity to add to their list of priorities?
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 2 Discussion
DQ1 Identify an example of how your organization uses (or does not use) BI to confirm whether or not a particular program is meeting a strategic objective.
DQ2 Explain how BI impacts Strategic Formulation, Implementation and Evaluation of an organization.
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 3 Discussion
DQ1 If you have no budget and are in a facility that is facing very tight budgetary times, how are you going to convince someone in the C-suite that Business Intelligence is a worthwhile investment? If no one with that level of authority is willing to become the official sponsor of a program, how will you work around him or her to generate support for your program?
DQ2 If your project weren’t picking up momentum and enthusiasm at the grassroots level, what would you do to address the situation? Consider whether this is impacted by the distinctions between a “data owner” and a “data steward” and how the qualities that differ between the two can impact the issue.
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 4 Discussion
DQ1 What are the differences between BI technology and BI architecture? Which is the most important and which is the most difficult to obtain?
DQ2 What is the difference between data storage, data profiling, and data mining? How does each fit into a BI program?
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 5 Discussion
DQ1 How would you ascertain the identity of informal sponsors for a BI program within an organization and what steps would you take to get their support for such a program?
DQ2 What steps, if any, has your organization taken to market its BI program internally, and how would you evaluate the steps taken? What has not been effective, and what would you do to insure that support for such a program grows?
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 6 Discussion
DQ1 Pick two departments within your organization where information sharing may occur and describe how information is transmitted between the two so as to assure data quality and integration of information. What data cleansing processes are used to insure accuracy of information?
DQ2 As reimbursement to healthcare providers becomes more and more dependent on outcomes, how do you reconcile discrepancies if there is a difference between the “agreed upon” definition within the organization and that mandated by a payer, whether private or governmental? What if there are differences between private and governmental definitions on an acceptable outcome.
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 7 Discussion
DQ1 How do you make the end users recognize the value of a product that they don’t know they need and which provides something they didn’t know they wanted?
DQ2 Assuming your organization has approved an allocation of resources for a vendor, describe how you would go about conducting a vendor selection process, i.e. key criteria for inclusion, stakeholder involvement and desired outcomes.
BUSI700 / BUSI700PE
BUSI700 Business Intelligence
Week 8 Discussion
DQ1 Traditionally, communication hasn’t been healthcare’s strong point. Incomprehensible reports, vague information, a tendency to be somewhat paternalistic and to become offended when questioned have long been the norm. How must healthcare organizations modify the way they do business in order to adapt to this new reality, and what are the consequences of a failure to adapt, especially with regard to delivery of usable information to patients?
DQ2 What commercially available app or gadget have you discovered originally intended for some purpose other than healthcare that may be useful in healthcare? Note that this question is intended to foster innovation, not to tout the benefits of a particular healthcare app. For example, have you found that a mapping program is beneficial to helping patients and their families find their way through a complex facility? What about a program that reads QR codes and how it can be tied in to signage in the organization to provide greater information to visitors? Or a remote program that facilitates parking, or allows one to pay for parking through their smart phone?
DQ3 What are your “lessons learned” and “takeaways” as a result of participating in this course? This question is intended to share your “Aha!” moments with your colleagues. What was made clearer or simplified through your learning in this class, maybe that you didn’t expect?
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