As the final piece of your project, you will be responsible for pitching your Customer Service Plan in the format of a professional PowerPoint presentation that includes a voiceover.
CSS 300 – CUSTOMER SERVICE SOLUTIONS
ASSIGNMENT #3 (20%): PRESENTATION (10%) + SLIDES (10%)
As the final piece of your project, you will be responsible for pitching your Customer Service
Plan in the format of a professional PowerPoint presentation that includes a voiceover.
STEPS TO FOLLOW:
I. SLIDES – Maximum 15 slides
• Build a slide deck in PowerPoint that contains the Content Components below.
• Additional marks will be granted for professionalism, cohesion among components and
creativity of the presentation.
THIS PART I WILL DO IT II. VOICEOVERS – Maximum 10 minutes
• Create a presentation script for each slide.
• Record your voiceover for each slide in the presentation. Please click here to view a
tutorial on how to record a voiceover in PowerPoint.
CONTENT COMPONENTS
1) INTRODUCTION
• Introduce the team.
• Provide a presentation framework (agenda.)
2) BACKGROUND
• Provide a BRIEF overview of your client’s business.
• List major milestones and business successes.
• Explain the business model.
• Discuss TWO customer service problems and highlight the research that showcases these.
3) OBJECTIVES
• Explain WHY the business should invest in rectifying the identified problems; in other
words, what do you plan to achieve for the business by improving upon EACH of the two
identified problems.
• Examples: Decrease employee turnover, increase sales, increase the Net Promoter Score,
simplify online presence, decrease customer dissatisfaction with telephone customer service,
etc.
4) STRATEGY
• Discuss tactics that you will employ to achieve the OBJECTIVES you have outlined and be
sure to elicit all the benefits of each tactic for your client.
NOTE: Refer to course content via slides and textbook.
5) CONCLUSION
• Provide a SLOGAN for your new Customer Service Plan.
• Summarize and conclude with an appeal to your client.
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