Case Analysis Zappos

What challenges is Zappos facing that may derail its attempt to be the best online retailer? How can training and development help Zappos meet these challenges?

Do you think that employees at Zappos have high levels of engagement? Why? Which of Zappos’s 10 core values do you believe training and development can influence the most? The least? Why?

Is training necessary for Zappos’s transition from a traditional hierarchical structure to holacracy? Explain why and the type of training needed.

My suggestion is to read through the case first, then read to understand what is going on. Critically look at what may not be mentioned, or some point you think is overlooked. Remember, the case appears in this chapter

as it is related to some topic in the chapter. Finally, critically analyze what might be some solutions and what ONE solution do you support and why. DO NOT answer the end of case questions. These questions can guide you in your analysis.

Each Case Paper must be 2-3 pages, fully APA compliant with a title page, abstract page and reference page, along with the content of your analysis. Only the content of your analysis is counted for the 2-3 pages.

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