Using the?CITM-504 Progress Report Template, provide your instructor with information on your progress toward completing the capstone project. The template asks the follow

CITM-504 Weekly Progress Report

Date of the Report: 20/7/2022

Student Name: Mandar Sathe

Overview of capstone project

The project is based on conversational AI. This type of AI focuses on enhancing customer services by creating a platform where customers can make inquiries and have timely and personalized responses. With this project, the customers will access company information and have their questions answered thoroughly over a short period of time. In turn, the overall service time will reduce, and there will be a maximization of customer experience in how they engage with the customers.

Work completed

· I have conducted an extensive study on the current technology industry and the impact of AI on different aspects of life.

· An extensive definition of the project and the components of the project.

· Research on the technology issues that affect real-world technology and AI.

· Possible and alternative solutions to problems affecting AI and real-world technology.

· Develop an action plan that addresses technology issues and determines the expected outcome.

· The expected impact of developing a conversational AI in business is enhancing customer service.

Work in progress

· I am working on developing an adequate project scope that outlines the range of activities to be carried out in implementing the project.

· I define the project variables that will form the foundation for an effective project evaluation process.

· I am researching risks associated with such projects. This involves relying on past scholarly sources to collect as much data as possible.

· I am working on defining the implementation approach used in completing the project and the resources needed to attain the project's desired outcome.

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Running head: Outline 1

Outline 5

Outline

Indiana Wesleyan University

Mandar Sathe

07/22/2022

Technology issues. It covers the various technical problems that are associated with real-world concerns. In each listed topic, an extensive discussion is raised to determine how it impacts real-world infrastructure.

· Remote internet speed and connections

· Deep fake content

· Poor user experience

· Data mix-up as a result of AI implementation.

· Too much automation

Potential solutions. This section covers the different approaches to address the listed problems relating to real-world technology issues. Also, the expected outcome is provided in the discussion. The solutions developed in the discussion include:

· Investment in new technologies such as 5G to boost internet speed.

· Developing policies and laws to protect users from fake content.

· Use of customer feedback in making necessary changes concerning poor customer experience.

· Implementation of more effective pop-out blockers to prevent data mix-ups.

· Sticking up on a single business model and ensuring it is well developed.

I am designing a solution. This involves evaluating the prevailing problems and the action plan that must be adopted and implemented to offer a long-term solution.

Communication strategies. In ensuring the conversation AI adopted is effective enough in attaining the desired outcome, there is a need to identify the stakeholders involved and how the stakeholders can be engaged in the activity. The following strategies are applied to ensure communication efficiency across the stakeholders.

· We are focusing on the issue instead of the person addressing the listed technology issues.

· It is enhancing a flexible plan that accommodates the changes in the technology industry.

· I am focusing on being authentic and genuine rather than manipulative in attaining the desired outcome.

Reference

Banupriya, S., & Kottilingam, K. (2021, May). An analysis of privacy issues and solutions in public blockchain (bitcoin). In 2021 2nd international conference for emerging technology (INCET) (pp. 1-7). IEEE.

Chauhan, B. K., & Patel, D. B. (2022). A Systematic Review of Blockchain Technology to Find Current Scalability Issues and Solutions. In Proceedings of Second Doctoral Symposium on Computational Intelligence (pp. 15-29). Springer, Singapore.

Freiman, V., & Tassell, J. L. (2018). Leveraging mathematics creativity by using technology: Questions, issues, solutions, and innovative paths. In Creativity and Technology in Mathematics Education (pp. 3-29). Springer, Cham.

Kamble, A., & Bhutad, S. (2018, January). Survey on Internet of Things (IoT) security issues & solutions. In 2018 2nd International Conference on Inventive Systems and Control (ICISC) (pp. 307-312). IEEE.

Lobo, E. H., Frølich, A., Rasmussen, L. J., Livingston, P. M., Grundy, J., Abdelrazek, M., & Kensing, F. (2021). Understanding the methodological issues and solutions in the research design of stroke caregiving technology. Frontiers in public health, 9, 647249.

Malhi, M. S., Iqbal, U., Nabi, M. M., & Malhi, M. A. I. (2020). E-learning based on cloud computing for educational institution: Security issues and solutions. International Journal of Electronics and Information Engineering, 12(4), 162-169.

Rekha, S., Thirupathi, L., Renikunta, S., & Gangula, R. (2021). Study of security issues and solutions in Internet of Things (IoT). Materials Today: Proceedings.

Sharma, R., Gourisaria, M. K., & Patra, S. S. (2021). Cloud Computing—Security, Issues, and Solutions. In Communication Software and Networks (pp. 687-700). Springer, Singapore.

Tank, D., Aggarwal, A., & Chaubey, N. (2019). Virtualization vulnerabilities, security issues, and solutions: a critical study and comparison. International Journal of Information Technology, 1-16.

Yan, Y., Zheng, Y., Sun, H., & Duan, J. A. (2021). Review of Issues and Solutions in High-Power Semiconductor Laser Packaging Technology. Frontiers in Physics, 9, 669591.

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