Over 6 years of customer service experience with special skills in client relationship building. Conscientious go-getter, organized, efficient, honest, and reliable profes

· Tracks and resolve cases

· Transactional HR services: Compensation, human capital management, recruiting, absence, and talent & performance.

· Handling sensitive information

· Achieving productivity, accuracy, service level agreement(SLA)

· System used: Service now, workday, zoom, google chrome, Microsoft office suite

Aon Hewitt (Randstad) 09/14 –05/2015

Customer Service Representative Specialist

· Responsible for receiving inbound calls regarding customer’s work health benefits and coverage for many clients

· Updating and making changes to customer’s insurance during Annual enrollment period

WellPoint (Blue Cross Blue Shield) – Charlotte, NC

Anthem Customer Service Representative 09/12 – 09/14

· Responsible for receiving 50 daily inbound calls for Blue Cross Blue Shield members providing them with assistance on their health benefits and drug formularies

· Assist clients with the enrollment and unenrollment process for Medicare services

· Interact with clients and educate them on their responsibilities for services rendered through their local doctors and physician offices

Landmark National Recovery Solutions – Charlotte, NC

Collector 04/12 – 08/12

· Responsible for collecting payment from delinquent accounts and charged off loans by contacting member via phone and letter to make acceptable payment arrangements

· Balanced and reconciled various control accounts via the company’s internal accounts payable record keeping system

· Kept abreast of “Fair Debt Collection Practices Act” and the legal responsibilities involved with collections

· Forward disputed invoices to appropriate parties for resolution

Enterprise Rent-A-Car – Fayetteville/Charlotte, NC

Driver / Service Agent (Car Detailer) 11/10 – 04/12

· Delivered customers and vehicles to appropriate destination in a safe, courteous, and timely manner

· Organized travel routes and ensured vehicle paperwork was accurate and timely

· Responsible for the care and maintenance of the cars on the lot

· Vacuum and prepped cars, shuttled cars to and from dealerships for servicing, washed cars, and transported cars to and from offices

EDUCATION & COMPUTER SKILLS

Fayetteville State University, Fayetteville, NC

Bachelor of Science Degree in Business Administration

Concentration: Management 2011

Proficient in Word, Excel, and PowerPoint

CLUBS & ACTIVITIES

Member of CIAA Football Conference Championship Team (2009)

Member of Fayetteville State University Football Team (2007 – 2009)

Member of Conference Outstanding Freshman Team (2007)