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April 29, 2022

Select and briefly describe a business that could enhance its operations/performance through the adoption of Chatbot services

(a) Select and briefly describe a business that could enhance its operations/performance through the adoption of Chatbot services. This could be a business that you are already familiar with, your existing workplace, or one that you are interested in developing in the near future.

(b) Conduct some research to identify at least 3 companies (e.g., IBM Watson) that offer the type of Chatbot service(s) that you believe will add value to the selected business.

It is important to specify the application area(s) within the business of interest (e.g., customer service).

List the names of these companies including their websites, compare and contrast their offerings and conditions, and based on your assessment let us know which one you will most likely sign a contract with for your business?

Justify your decision from a management consultant’s perspective and be sure to incorporate some relevant insights that you acquired throughout this week into your response.

Helpful videos about Chatbots:

Chatbot in banking

https://www.pwc.in/industries/financial-services/fintech/fintech-insights/chatbot-the-intelligent-banking-assistant.html

Chatbot comparison

Chatbot Comparison – Facebook, Microsoft, Amazon, and Google

9 innovative Chatbot examples

https://www.impactplus.com/blog/marketing-chatbot-examples

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