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April 3, 2022

Find 2 articles, one that describes how customer service excellence is measured and the other on how continuous improvement can be practiced.?

Find 2 articles, one that describes how customer service excellence is measured and the other on how continuous improvement can be practiced.
- These articles need to be verified to be valid and from a source that can be used in academic writing.
Include a summary of each article with 150 words each.

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