outsourcing

you are required to submit ( an example of an outsourcing agreement you are familiar with. Use a very broad definition of outsourcing, including everything from buying pencils to outsourcing an entire business functions (some examples: HR, payroll, customer service, call center, IT). If you are not familiar with an outsourcing example, you may use one of the case examples in the readings, or from some other source. This assignment should include:

A description of the outsourcing case

1.What were the drivers of the decision to outsource?
2.Was the decision to outsource justified, in your opinion?
3.What was the outcome of the outsourcing agreement? Was it successful? How do you evaluate success? Use various metrics to evaluate success. A case may be successful on some metrics, and unsuccessful on others.

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