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February 7, 2022

How does strategic leadership impact customer care and satisfaction?

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Prior to beginning work on this discussion forum, read Chapters 13 and 14 from the course textbook and the weekly lecture.

In your discussion post, define leadership and why it is necessary for a culture of performance excellence.

What are some of the key competencies and personal characteristics that strong leaders possess?

What is strategic leadership and how does it differ from the common concept of leadership?

How does strategic leadership impact customer care and satisfaction?

Finally, select a strategic leader you follow and describe the key competencies and personal characteristics the leader possesses. What positive outcomes and results have emerged in the organization that this leader has influenced and impacted?

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