Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket chec
Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line. Address the following requirements:
- Explain common measures of system performance and which of the common measures may be most effective for the business where you experienced a waiting line.
- Describe why that measure would be effective and develop a strategy to minimize the waiting line while minimizing cost.
- Develop a calculation to aid the business in making their operational choices.
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