Developing and Using Consultancy Skills
Assessment Brief (All activities should be completed)
You are a Learning and Development professional with a Linkedin account seeking to develop your portfolio as a consultant. Through the Linkedin account you have been contacted by an organisation that provides L&D consultancy services globally and have been invited for an interview. You have been informed that during the interview your knowledge and experience of providing consultancy services will be explored. You have also been provided with a scenario that will be used to assess how you would work with a client before and during the provision of consultancy services. The scenario you have been provided with is:
‘An Access to Higher Education Validating Agency (AVA) has asked for a short training programme to prepare new external moderators for their role in moderation. There are 20 moderators in total, located in different parts of the country. The financial assumptions are:
– a consultancy day rate of £250
– standard travel costs by rail if incurred by consultant and moderators and/or 45p per
mile by car
– an external moderator attendance fee of £50 per moderator.
The sponsor is willing to entertain any mode of training within a resource envelope not in excess of £2,000.
Activity 1
In preparation for the likely interview questions you are asked to prepare some notes that include:
· An explanation of the meaning of consultancy with reference to one model
· To compare and contrast three different examples from the business world
· An explanation of each stage of the consultancy process.
· How you would establish with a client what was required in terms of an L&D solution for the training programme scenario provided.
Activity 2
· A brief paper that summarises two different costed options for addressing the scenario provided with a recommended costed solution.
· An explanation of how you would establish the processes for reporting on the progress and outcomes of the learning and development solution.
· The basis of any recommendations for future actions extrapolated from the training programme scenario, this ensures sustainable change.
Examples of at least three causes of common problems with client-consultant relationships and how you would avoid or address them should they occur.
Evidence to be produced
Activity 1
A set of short notes of approximately 1950 words that address the theoretical aspects of consultancy.
Activity 2
A justified and costed learning and development solution of approximately 1950 words.
You should relate academic concepts, theories and professional practice to the way organisations operate, in a critical and informed way, and with reference to key texts, articles and other publications and by using organisational examples for illustration.
All reference sources should be acknowledged correctly and a bibliography provided where appropriate (these should be excluded from the word count).
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