Read the following case and compose a negative letter in which you respond to it.

Read the following case and compose a negative letter in which you respond to it. Be sure that you utilize the negative message delivery studied in class.

CASE

You are the office manager for Ducray Bookkeeping Inc. Three weeks ago, you ordered new office chairs for your staff of 28 bookkeepers. Since your bookkeepers spend long hours sitting at their desks, you wanted chairs that were both durable and comfortable.

Calvin Daniels, a salesperson at Grayson Office Furniture Inc., promised you Graysons trustworthy chairs were strong and offered excellent back support. Three weeks after you bought 28 chairs at $1,200.00 apiece, the arms are falling off the chairs and your staff are complaining of sore backs.

You want to return the chairs to your supplier. You have looked at Graysons catalogue, and think that another of their chairs the EzeeSit- would be a good choice. Since each EzeeSit costs $1,400, however, you want to be sure that they meet your needs before you order any.

ASSIGNMENT

Write a letter to Calvin Daniels, complaining about the poor performance of the Trustworthy chairs and suggesting a remedy. (In your letter remember to utilize the negative message delivery studied in class). Send a copy of the letter to Megan Brighton, president of Grayson Office Furniture. Imagine you are writing the letter on your company letterhead (Ducray Bookkeeping Inc.)

INCLUSIONS FOR YOUR LETTER

•  Your company letterhead with the complete name, address, email, phone number Ducray Bookkeeping Inc., 567 Cameron Blvd, Toronto, ON, M4P 1S2, 416- 423- 1234

•  Date

•  Inside address to Calvin Daniels (provide the company name as shown above, the

  address, you need to make up the address)

•  A copy of the letter should also be sent to the president of his company (Megan

  Brighton)