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July 7, 2021

Operation Management for Competitive Advantage (Individual Project)

General Questions

Library Assignment

Many staff in the airline service end feel they are overtaxed while others seem to have little to do. Divide up key airline staffing roles among your small group, choosing one role per person from among the following: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.

Individual Portion

The individual portion of this project is for each staff representative to write a 2-4 page proposal that would meet the need for service productivity and greater operational success for their specific role. Consider changes or strategies specific to the job in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.

Click to review Going’s service division.

Job role; RESERVATION SALES AGENT

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