Six Sigma and Process Improvement

Six Sigma and Process Improvement – Week 7 Assignment

Designing a Process for a Hospital

For this week’s assignment, complete problem 1 from chapter 8. You MUST show the work and submit it in Excel or Microsoft Word.

Note: Data sets for several problems in this chapter are available in the Excel workbook Ch08Data.xlsx. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob08-05) to access the data.

Problem 1

A hospital developed a design process consisting of the following steps: Plan, Design, Measure, Assess, and Improve. Below is a list of specific activities that comprise these five steps in random order. Place the activities in the most appropriate order within the correct step of the design process.

· Pilot or test design

· Submit proposal

· Define measures to assess design performance

· Implement design

· Identify potential solutions to reduce out of control conditions

· Develop business plan

· Disseminate improvements throughout the organization

· Monitor process performance

· Select the best solution to improve control

· Identify out-of-control conditions

· Propose new concept

· Create design to meet requirements

· Identify new improvement opportunities

· Monitor the new process design

· Implement the best solution to improve control

· Verify proposal alignment with strategic objectives

· Establish design team

· Identify causes of out of control conditions

· Analyze causes

· Identify and validate customer requirements

· Identify and evaluate best practices

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