Overview After reading the assigned chapters and participating in the exploration, identify what your unders
Overview
After reading the assigned chapters and participating in the exploration, identify what your understanding of “empowerment” is and its importance in a customer service system.
Instructions
Address the following in your initial post:
- Why is this such an important part of an effective customer service system?
- How does it affect the business? The employee? The customer?
- Describe a time when you have benefitted as a customer from a business incorporating this practice. What was the situation? How did the employee handle it?
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