1. Decreased customer service

1. Decreased customer service is a hidden cost of turnover.

a. True

b. False

2. A multinational corporation, sometimes called a transnational corporation, is an organization that has facilities and other assets in at least one country other than its home country.

a. True

b. False

3. The SWOT analysis helps managers in formulating a strategic plan that considers the organization’s ability to deal with the situation at hand.

a. True

b. False

4. The reasons key people choose to stay with an employer are always the opposite of those that compel others to quit.

a. True

b. False

4. Developing skills in employees increases the likelihood that the employees would quit an organization.

a. True

b. False

5. Employers can address job satisfaction by regularly surveying employees.

a. True

b. False

6. Vacancy costs incurred by a company during turnover primarily include supervisory time, pay rates to prevent separations, and exit interview time.

a. True

b. False

7. The internal environment of planning includes economic, political, and competitive forces that will shape the future.

a. True

b. False

8. The external environment of planning includes the quality and quantity of talent, the organizational culture, and the talent pipeline and leadership bench strength.

a. True

b. False

10. Organizational culture consists of the shared values and beliefs that give members of an organization meaning and provide them with rules for behavior.

a. True

b. False

11. Higher unemployment rates usually mean more dissatisfied employees in the workforce.

a. True

b. False

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