Describe the “unauthorized customer accounts” referenced in the title of the case. What did the bank and its employees do? Which stakeholders were helped, and which were harmed by these actions?
For this discussion, Review Case 5: Wells Fargo’s Unauthorized Customer Accounts, from the textbook. This case describes the actions of Wells Fargo, a leading bank and financial services company, which opened more than two million unauthorized checking, credit card, and other accounts without the consent of its customers between 2011 and 2015. You may research online documents or videos about this case, but make sure to cite and reference any outside sources used. You will create a 2-4 minute video answering the following questions.
1 Describe the “unauthorized customer accounts” referenced in the title of the case. What did the bank and its employees do? Which stakeholders were helped, and which were harmed by these actions?
2 Do you believe Wells Fargo demonstrated an ethical corporate culture? Why or why not? In your response, please consider both the formal ethics policies of the bank and ethical leadership as modeled by its senior executives and board of directors.
3 Did Wells Fargo respond appropriately to employees who voiced their concerns about unauthorized accounts? What should it have done differently? This assignment is due Sunday, September 10, by 11:59 pm and is worth 100 points (Video = 80 points, two classmates’ responses = 20 points).
Your original post and classmates’ responses must be on two different days throughout the week (not posting on two different days will have a 10% deduction of the discussion grade). The following requirements must be met to ensure full credit for this Module’s discussion:
• For your original post, only a video 2- 4 min is required with References.
For your classmates’ responses, two written responses are required.
• Submitting a non-video format original post will Not Receive Credit for this assignment.
• Make sure to use the concepts discussed in the textbook (Chapters 5 & 6), and provide citations and References of the textbook and ALL additional sources used in your original post.
• Reply to at least two of your classmates’ posts (100 words minimum each).
To avoid points being deducted, your original post and classmates’ responses must be on two different days throughout the week.
• Adhere to the most recent APA standards and use APA guidelines to cite references.
Requirements:
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