On April 12, 2018, at a Starbucks location in Philadelphia, two black men, Rashon Nelson and Donte Robinson, were waiting for a friend, Andrew Yaffe. Nelson and Robinson were entrepreneurs and were going to discuss business investment opportunities with Yaffe, a white real estate developer.
Read and reply to questions
Requirements:
Meet Me at Starbucks
On April 12, 2018, at a Starbucks location in Philadelphia, two black men, Rashon Nelson and Donte Robinson, were waiting for a friend, Andrew Yaffe. Nelson and Robinson were entrepreneurs and were going to discuss business investment opportunities with Yaffe, a white real estate developer. As they waited, an employee asked if she could help them. They said “no,” that they were just waiting for a business meeting. Then a manager told Nelson that he could not use the restroom because he was not a paying customer.
Because the two men had not purchased anything yet, a store manager called police, even though Robinson had been a customer at the store for almost a decade and both men had used the store location for business meetings before. At least six Philadelphia Police Department officers arrived. The police officers did not ask the men any questions; they just demanded that they leave immediately. They declined. The police officers then proceeded to arrest the men for trespassing. As the arrest occurred, Mr. Yaffe arrived. He said: “Why would they be asked to leave? Does anyone else think this is ridiculous? It’s absolute discrimination.” The two men were taken out in handcuffs to the police station, photographed, and fingerprinted. They were held for almost nine hours before being released from custody. Prosecutors decided that there was insufficient evidence to charge the men with a crime.
After a video of the arrest went viral, Starbucks CEO Kevin Johnson released a statement: “We apologize to the two individuals and our customers and are disappointed this led to an arrest. We take these matters seriously and clearly have more work to do when it comes to how we handle incidents in our stores. We are reviewing our policies and will continue to engage with the community and the police department to try to ensure these types of situations never happen in any of our stores.”
Johnson then announced that every company-owned Starbucks location in the nation would close on May 29, 2018, for “racial-bias education.” When one customer complained on Facebook that closing the stores because of just one incident seemed overkill, Starbucks responded: “There are countless examples of implicit bias resulting in discrimination against people of color, both in and outside our stores. Addressing bias is crucial in ensuring that all our customers feel safe and welcome in our stores.”
Case Analysis Framework
You do not need draw on material other than readings assigned for this class to analyze the case and provide recommendations, although you are welcome to do research to help you understand the issue and come up with innovative solutions.
The case write up should be organized as follows:
Introduction/Defining the Problem: A paragraph that summarizes the basic problem. What do you see happening here? What are the most salient, specific, symptoms? This is your “two minute version” or the summary statement you would give at the beginning of a meeting. This paragraph should answer the question “What’s going on here?”
Situation Analysis: This section identifies root causes of the problem. Be sure to separate symptoms of the problem from its causes. Use concepts from the readings and classroom discussions in class to identify root causes: what physical, human, and/or organizational causes are responsible for the problem. This section must go beyond a mere summary of the case data. This is your evaluation of WHY there is a problem or dilemma.
Recommendations: Propose a solution or make recommendations to the root cause of the problem. If appropriate, develop an argument to support your solution versus other possible solutions. Your recommendations should be informed by your analysis: it should address the causes you identified in your analysis. You should explicitly support your solution with concepts from the readings (i.e. use the readings to explain/support why your solution is appropriate).
Implementation Steps: This is the HOW part. Lay out a plan for carrying out your solution. Be as specific as you can, given the information that you have. How will your solution be implemented? Who will do what? Are there implementation risks?
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